Enable backdoor login with samuser or any user in the SuperUsers group when SOI-CAC is enabled

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Article ID: 107508

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction



Is there a way to enable the traditional username and password login with samuser or any user in the SuperUser group when SOI-CAC is enabled? If SOI-CAC integration goes down, the SOI administrators need a backdoor into SOI for administration and troubleshooting.

Environment

Release: SAMBDL99000-4.2-Spectrum-Service Assurance Manager-Promotional Bundle
Component:

Resolution

There is no way SOIUI login can be switched from the CAC authentication to normal samuser without restarting the server. There will be changes required in the config files every time to switch authentication. The best solution is to have another system without CAC which can allow the samuser user login.