Uprocs Abort with CreateProcess failed: Access is denied. (0x5)

book

Article ID: 107505

calendar_today

Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

All Uprocs triggered by the same Submission Account Abort at the same time and no Job Log is generated.

In universe.log:
=======================================================================================
||ERROR|X|USR|pid=p.t| UniUserCreateProcess      | [3JOBUNIPRDX416059PWWCAPVA] CreateProcess failed: Access is denied. (0x5)
|ERROR|X|DQM|pid=p.t| o_dqm_lanc_batch          | error [0] [XXX] calling service user for entry [YYY] 
=======================================================================================

In the History Trace:
=======================================================================================
With no processing date 
20180715181600 Submitted in BATCH Q: SYS_BATCH 
under ENTRY N° : YYY 
20180715181601 BATCH ending 
Job aborted or killed during execution 

20180715181601 Custom Return Code checked with the current return code : 

20180715181601 *** TASK ENDED ABNORMALLY *** 
=======================================================================================

Cause

This issue was due to a problem with Active Directory Account.

Environment

Release: ADUASU99000-6.8-Automic Dollar Universe-AS - UNIX
Component:

Resolution

Verify the Domain Account on the Active Directory and fix the permission issues