Windows Agent fails with Entry Point Not Found error
Article ID: 107493
Updated On:
Products
CA Automic Workload Automation - Automation Engine
Issue/Introduction
Starting the Windows Agent executable fails with the following popup error:
UCXJWX6.exe - Entry Point Not Found: The procedure entry point could not be located in the dynamic link library KERNEL32.dll.
No Agent logs are created, and starting the Agent from service manager results in a "No Associated Window can be found for this process" error.
UCXJWX6.exe - Entry Point Not Found: The procedure entry point could not be located in the dynamic link library KERNEL32.dll.
No Agent logs are created, and starting the Agent from service manager results in a "No Associated Window can be found for this process" error.
Cause
The Operating System (OS) version and Agent version are incompatible.
Environment
Release: AUTWAB99000-11.2-Automic Workload Automation-Base Edition
Component:
Component:
Resolution
Review the compatibility matrix and downgrade the Agent to a version that is suitable for the OS version:
https://downloads.automic.com/tools/compatibility_matrix?compatibility-mode=component&offering_version_id=1516891897636&lifecycle_entity_id=1409143059253
https://downloads.automic.com/tools/compatibility_matrix?compatibility-mode=component&offering_version_id=1516891897636&lifecycle_entity_id=1409143059253
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