Windows Agent fails with Entry Point Not Found error

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Article ID: 107493

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Updated On:

Products

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Starting the Windows Agent executable fails with the following popup error:

UCXJWX6.exe - Entry Point Not Found: The procedure entry point could not be located in the dynamic link library KERNEL32.dll.

No Agent logs are created, and starting the Agent from service manager results in a "No Associated Window can be found for this process" error.

 

Cause

The Operating System (OS) version and Agent version are incompatible. 

Environment

Release: AUTWAB99000-11.2-Automic Workload Automation-Base Edition
Component:

Resolution

Review the compatibility matrix and downgrade the Agent to a version that is suitable for the OS version:

https://downloads.automic.com/tools/compatibility_matrix?compatibility-mode=component&offering_version_id=1516891897636&lifecycle_entity_id=1409143059253