SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Sometimes CA SDM requests are mistakenly created as incidents.
Is there a way to convert a CA SDM incident into a request?
CA Service Desk Manager
All Supported Operating Systems
There is no supported mechanism with CA Service Desk Manager to change an existing Incident to a Request.
This can be achieved via customization, but is outside the scope of CA Support.
Please refer to the following CA Service Management Community Post for further details:https://communities.ca.com/message/242055642-re-how-to-change-incidents-to-request-on-sdm