Is there a way to convert a CA SDM incident into a request?

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Sometimes CA SDM requests are mistakenly created as incidents.

Is there a way to convert a CA SDM incident into a request?

Environment

CA Service Management 17.1 and higher

Resolution

There is no supported mechanism with CA Service Desk Manager to change an existing Incident to a Request.

This can be achieved via customization, but is outside the scope of CA Support.

Please refer to the following CA Service Management Community Post for further details:

How to change Incidents to Requests on SDM