convert an incident into a request
Article ID: 107481
Updated On:
Products
CA Service Desk Manager
CA Service Management - Service Desk Manager
Issue/Introduction
Sometimes CA SDM requests are mistakenly created as incidents.
Is there a way to convert a CA SDM incident into a request?
Environment
CA Service Management 17.1 and higher
Resolution
There is no supported mechanism with CA Service Desk Manager to change an existing Incident to a Request.
This can be achieved via customization, but is outside the scope of Broadcom Support.
Additional Information
Please refer to the following CA Service Management Community Post for further details:
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