How to stop concurrent login for same userid in CA Service Desk Manager
Article ID: 107480
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Desk Manager
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Is there a way to stop concurrent login for same userid in CA Service Desk Manager?
Environment
CA Service Desk Manager
All Supported Operating Systems
All Supported Operating Systems
Resolution
Currently, there is no mechanism to restrict/stop concurrent CA SDM logins for the same userid.
CA SDM is intentionally designed to operate with multiple sessions to enable a variety of capabilities - for example, being able to have more than one ticket open at the same time.
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