How to stop concurrent login for same userid in CA Service Desk Manager
Article ID: 107480
SUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceKNOWLEDGE TOOLSCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Is there a way to stop concurrent login for same userid in CA Service Desk Manager?
CA Service Desk Manager All Supported Operating Systems
Currently, there is no mechanism to restrict/stop concurrent CA SDM logins for the same userid.
CA SDM is intentionally designed to operate with multiple sessions to enable a variety of capabilities - for example, being able to have more than one ticket open at the same time. https://communities.ca.com/ideas/235716169