How to stop concurrent login for same userid in CA Service Desk Manager

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Article ID: 107480

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



Is there a way to stop concurrent login for same userid in CA Service Desk Manager?

Environment

CA Service Desk Manager
All Supported Operating Systems

Resolution

Currently, there is no mechanism to restrict/stop concurrent CA SDM logins for the same userid.

CA SDM is intentionally designed to operate with multiple sessions to enable a variety of capabilities - for example, being able to have more than one ticket open at the same time. https://communities.ca.com/ideas/235716169