How to stop concurrent login for same userid in CA Service Desk Manager
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Article ID: 107480
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Updated On:
Products
SUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceCA Service Desk ManagerCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Issue/Introduction
Is there a way to stop concurrent login for same userid in CA Service Desk Manager?
Environment
CA Service Desk Manager All Supported Operating Systems
Resolution
Currently, there is no mechanism to restrict/stop concurrent CA SDM logins for the same userid.
CA SDM is intentionally designed to operate with multiple sessions to enable a variety of capabilities - for example, being able to have more than one ticket open at the same time.