Stop concurrent login for same userid in CA Service Desk Manager

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

Is there a way to stop concurrent login for same userid in CA Service Desk Manager?

Environment

CA Service Desk Manager
All Supported Operating Systems

Resolution

Currently, there is no mechanism to restrict/stop concurrent CA SDM logins for the same userid.

CA SDM is intentionally designed to operate with multiple sessions to enable a variety of capabilities - for example, being able to have more than one ticket open at the same time. 

Additional Information

Using the native tools available in a browser, such as the browser "duplicate" function, in an attempt to avoid multiple logins will result in multiple browsers being tied to the same SDM session, resulting in potential data loss due to inconsistent session handling.  We do not recommend using this approach to work around existing product design and functionality