Item Text | Value |
1 - Critical | 1 |
2 - High | 2 |
3 - Medium | 3 |
4 - Low | 4 |
<Mapping>
<NIMField>impact</NIMField>
<MDRField>impact</MDRField>
<DefinedValues>High=1,Medium=2,Low=3</DefinedValues>
</Mapping>
<Mapping>
<NIMField>urgency</NIMField>
<MDRField>urgency</MDRField>
<DefinedValues>High=1,Medium=2,Low=3</DefinedValues>
</Mapping>
<Mapping>
<NIMField>severity</NIMField>
<MDRField>severity</MDRField>
<DefinedValues>High=1,Medium=2,Low=3</DefinedValues>
</Mapping>
[
{
"NIMField": "impact",
"MDRField": "impact",
"DefinedValues": "Critical=1,High=2,Medium=3,Low=4"
}
,
{
"NIMField": "urgency",
"MDRField": "urgency",
"DefinedValues": "Critical=1,High=2,Medium=3,Low=4"
}
,
{
"NIMField": "severity",
"MDRField": "severity",
"DefinedValues": "Critical=1,High=2,Medium=3,Low=4"
}
]
<Mapping>
<NIMField>severity</NIMField>
<MDRField>severity</MDRField>
<DefinedValues>Critical=1,High=2,Medium=3,Low=4</DefinedValues>
</Mapping>
NOTE: It is essential that the values defined in the probe match the values assigned to the text in ServiceNow. e.g
Service Now Item Text | Service now Value | sdgtw probe setting |
1 - Critical | 1 | Critical=1 |
2 - High | 2 | High=2 |
3 - Medium | 3 | Medium=3 |
4 - Low | 4 | Low=4 |
You should work with your ServiceNow Administrator to obtain the values they have defined for these fields
NOTE: This change will remain in place until you either upgrade the sdgtw probe to a new release or remove, then reinstall the probe. In both of these cases, the ServiceNow severity field mapping values will go back to the default set of 3 values (High, Medium, and Low) and at that point it will be necessary to change them again via the steps specified above.