Workbench crashes when trying to check out a file

Products

• CA Harvest Software Change Manager - OpenMake Meister

Issue/Introduction

User has a new Windows 10 machine and has installed SCM v12.6 Workbench. Everything works fine until he tries to open a file for internal or external check out, or to check out the file. Workbench crashes. No error message, it just closes. What could be the problem?

Environment

Release:
Component: HINTFC

Cause

CA Harvest SCM v12.6 and up, Windows 10 client

Resolution

Updated the \windows\system32\drivers\etc\hosts file on the Windows 10 workstation to include the ip address and hostname of the broker machine. This resolved the problem.