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What Xtraction data sources are available for Service Management ?


Article ID: 107148


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


It is possible to connect Xtraction to Service Management products through Data Sources, but there are differences between them i.e. database supportability. If you are intending to connect Xtraction to different Service Management products, it is important to know what data souces are available in advance.

What Xtraction data sources are available for Service Management? 


Xtraction 2017.1


The data sources below are available:
  • CA Service Desk (MS SQL Server)
  • CA CMDB (MS SQL Server)
  • CA Service Desk Admin (MS SQL Server)
  • CA Service Desk (Oracle)
  • CA CMDB (Oracle)
  • CA Service Desk Admin (Oracle)
  • CA Service Catalog (MS SQL Server)
  • CA Asset Portfolio Management (MS SQL Server)
  • CA IT Asset Management (MS SQL Server)
See Data Model Editor below:

<Please see attached file for image>

User-added image

Pay attention to the database support for Xtraction connecting to Service Management products. See Oracle is supported only for Service Desk, Service Desk Admin and CMDB. It means Xtraction connects to Service Catalog only if the database is SQL Server.


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