What Xtraction data sources are available for Service Management ?

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

It is possible to connect Xtraction to Service Management products through Data Sources, but there are differences between them i.e. database supportability. If you are intending to connect Xtraction to different Service Management products, it is important to know what data souces are available in advance.

What Xtraction data sources are available for Service Management? 

Environment

Xtraction 2017.1.

Resolution

The data sources below are available:

• CA Service Desk (MS SQL Server)
• CA CMDB (MS SQL Server)
• CA Service Desk Admin (MS SQL Server)
• CA Service Desk (Oracle)
• CA CMDB (Oracle)
• CA Service Desk Admin (Oracle)
• CA Service Catalog (MS SQL Server)
• CA Asset Portfolio Management (MS SQL Server)
• CA IT Asset Management (MS SQL Server)

See Data Model Editor below:

Pay attention to the database support for Xtraction connecting to Service Management products. See Oracle is supported only for Service Desk, Service Desk Admin and CMDB. It means Xtraction connects to Service Catalog only if the database is SQL Server.