Not able to log into Xtraction and splash screen shows "Initializing User Session" message

Article Id: 107140

Status: Published

Updated On: 03-12-2019 05:15

Products:

CA Service Management - Service Desk Manager

Issue/Introduction:

End users are not able to log into Xtraction and the splash screen shows "Initializing User Session" message.

Pop-up error message:

Cause:

"Enable 32-bits Application" option is set as "False" in Advanced Settings of the Application Pool used by Xtraction in IIS.

Environment:

Xtraction 2017.1

All Supported Windows Operating Systems

Resolution:

Go to the Advanced Settings of the Application Pool used by Xtraction in IIS and set "Enable 32-bits Applications" to "True".

Application Pools:

Filter Name: Xtraction

Filter Name: Xtraction API

Filter Name: XtractionWinAuth