Expired Passwords are not Detected by OM Web Viewer 12.1

Products

• Output Management Web Viewer

Issue/Introduction

The user's password is expired and they change their password outside of OM Web Viewer.  OM Web Viewer does not pick up the expired password and it needs to be reset by an administrator or other authorized person before the use can use OM Web Viewer.

I can see the user has an entry in View® that they logged on but they get the invalid user id or password message in OM Web Viewer.

Environment

• Output Management Web Viewer 12.1
• View®

Resolution

If  you change an expired password outside of OM Web Viewer then OM Web Viewer cannot determine that it was expired.

Here is how to configure whether users can change their password on the Web Viewer login screen:

• Select the administration tab
• Select preferences -> general preferences 
• Under the panel labelled Login/Logout, there are these choices
  These setting affect all users.  Users can only change their external security mainframe passwords. LDAP/EXIT password change is not supported.
  •  If you select Allowed, then users can change their mainframe password through the OM Web Viewer login page at anytime.
  • If you select Not allowed, then users will not be able the change their mainframe password with Web Viewer.
  • If you select Only allowed after password is expired, then users will only be able to change their mainframe password after it is expired.

Additional Information

For more detailed information, display the online help by selecting HELP on the screen and search 'set login' in the search box.

Reference the OM Web Viewer 12.1 online documentation