New alarms not seen in Spectrum OneClick

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Article ID: 107135

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Updated On:

Products

CA Spectrum

Issue/Introduction

New alarms not seen in Spectrum OneClick.

Cause

Communication between OneClick and the SpectroSERVER(s).

Environment

CA Spectrum - 10.X
Operating System - Linux / Windows

Resolution

Have all users log out of the OneClick console and restart tomcat on the OneClick system.
Restart Tomcat Services, restarting tomcat on the OneClick system forces OneClick to make a fresh connection with the SpectroSERVER(s).

Additional Information

If this does not resolve the issue or the issue should reoccur after restarting tomcat on the OneClick system to open a case with CA Spectrum Support.