Invalid Session Token

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• CA Single Sign-On

Issue/Introduction

When Siteminder is trying to validate SMSESSION cookie we are seeing the below error and user is unable to get to application:

smtracedefault log:
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[07/17/2018][14:29:17.654][14:29:17][53658][140686988916480][Sm_Az_Message.cpp:828][CSm_Az_Message::FormatAttribute][s9/r2][cwp-1m2webl901][][][][Protect /ui-code][CWP - Customer Facing - PROD][][][][][][][][][][][][][Invalid session token][Send response attribute 158, data size is 21][][][][][]
[07/17/2018][14:29:17.654][14:29:17][53658][140686988916480][Sm_Az_Message.cpp:828][CSm_Az_Message::FormatAttribute][s9/r2][cwp-1m2webl901][][][][Protect /ui-code][CWP - Customer Facing - PROD][][][][][][][][][][][][][][Send response attribute 146, data size is 0][][][][][]
[07/17/2018][14:29:17.654][14:29:17][53658][140686988916480][Sm_Az_Message.cpp:828][CSm_Az_Message::FormatAttribute][s9/r2][cwp-1m2webl901][][][][Protect /ui-code][CWP - Customer Facing - PROD][][][][][][][][][][][][][][Send response attribute 147, data size is 0][][][][][]
[07/17/2018][14:29:17.654][14:29:17][53658][140686988916480][Sm_Az_Message.cpp:598][CSm_Az_Message::SendReply][s9/r2][cwp-1m2webl901][][][][Protect /ui-code][CWP - Customer Facing - PROD][][][][][][][][][][][][][][** Status: Not Authorized. Invalid session token][][][][][]

Environment

All SSO versions

Resolution

1) Please make sure session store instance is running and policy server able to connect it.
2) Session store should be enabled on all policy server intances