Invalid Session Token

Article Id: 107119

Status: Published

Updated On: 20-07-2018 07:23

Products:

CA Single Sign On Secure Proxy Server (SiteMinder) , AXIOMATICS POLICY SERVER , CA Single Sign On SOA Security Manager (SiteMinder) , CA Single Sign-On , CA Single Sign-On

Issue/Introduction:

When Siteminder is trying to validate SMSESSION cookie we are seeing the below error and user is unable to get to application:

smtracedefault log:
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[07/17/2018][14:29:17.654][14:29:17][53658][140686988916480][Sm_Az_Message.cpp:828][CSm_Az_Message::FormatAttribute][s9/r2][cwp-1m2webl901][][][][Protect /ui-code][CWP - Customer Facing - PROD][][][][][][][][][][][][][Invalid session token][Send response attribute 158, data size is 21][][][][][]
[07/17/2018][14:29:17.654][14:29:17][53658][140686988916480][Sm_Az_Message.cpp:828][CSm_Az_Message::FormatAttribute][s9/r2][cwp-1m2webl901][][][][Protect /ui-code][CWP - Customer Facing - PROD][][][][][][][][][][][][][][Send response attribute 146, data size is 0][][][][][]
[07/17/2018][14:29:17.654][14:29:17][53658][140686988916480][Sm_Az_Message.cpp:828][CSm_Az_Message::FormatAttribute][s9/r2][cwp-1m2webl901][][][][Protect /ui-code][CWP - Customer Facing - PROD][][][][][][][][][][][][][][Send response attribute 147, data size is 0][][][][][]
[07/17/2018][14:29:17.654][14:29:17][53658][140686988916480][Sm_Az_Message.cpp:598][CSm_Az_Message::SendReply][s9/r2][cwp-1m2webl901][][][][Protect /ui-code][CWP - Customer Facing - PROD][][][][][][][][][][][][][][** Status: Not Authorized. Invalid session token][][][][][]

Environment:

All SSO versions

Resolution:

1) Please make sure session store instance is running and policy server able to connect it.
2) Session store should be enabled on all policy server intances