Review the System Environment variable setting JAVA_HOME.
The JAVA_HOME should NOT point to the Bin sub-folder of the JDK installation folder.
For example, assuming it is the 1.8.0_172 version of the JDK:
Should be: "C:\Program Files\Java\JDK1.8.0_172"
Should NOT be: "C:\Program Files\Java\JDK1.8.0_172\bin"
See this section of the Plex documentation for details on how to install the Java Components for Plex:
https://techdocs.broadcom.com/us/en/ca-enterprise-software/intelligent-automation/ca-plex/7-2-1/installing/how-to-install-and-configure-the-java-components-for-ca-plex.html#HowtoInstallandConfiguretheJavaComponentsforCAPlex-JAVA_HOMEenvironmentvariable