Datamart database casm_dm not created at install
search cancel

Datamart database casm_dm not created at install

book

Article ID: 107099

calendar_today

Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

When installing Datamart from the CA Service Management DVD, no errors occurred, the installation seemed to complete successfully, but the casm_dm database was not created.

Environment

CA Service Management 17.1
CA Service Management 17.1.0.1 (rollup #1)

Cause

The password for the "sa" username, which is part of the specified connection parameters during installation of Datamart, includes one or more characters that are not alphanumeric English.  For example, a password that contains = or &.

Resolution

Change the password to simplified password, a password that does not contain special characters.
 
After Datamart is successfully installed, and the database has been created, change the password back to the original password.

Additional Information

The fix is planned to be included in 17.1.0.2 (rollup #2).