Datamart database casm_dm not created at install
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Datamart database casm_dm not created at install


Article ID: 107099


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


When installing Datamart from the CA Service Management DVD, no errors occurred, the installation seemed to complete successfully, but the casm_dm database was not created.


CA Service Management 17.1
CA Service Management (rollup #1)


The password for the "sa" username, which is part of the specified connection parameters during installation of Datamart, includes one or more characters that are not alphanumeric English.  For example, a password that contains = or &.


Change the password to simplified password, a password that does not contain special characters.
After Datamart is successfully installed, and the database has been created, change the password back to the original password.

Additional Information

The fix is planned to be included in (rollup #2).