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Datamart database casm_dm not created at install
Article ID: 107099
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Desk Manager
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
When installing Datamart from the CA Service Management DVD, no errors occurred, the installation seemed to complete successfully, but the casm_dm database was not created.
Cause
The password for the "sa" username, which is part of the specified connection parameters during installation of Datamart, includes one or more characters that are not alphanumeric English. For example, a password that contains = or &.
Environment
CA Service Management 17.1
CA Service Management 17.1.0.1 (rollup #1)
CA Service Management 17.1.0.1 (rollup #1)
Resolution
Change the password to simplified password, a password that does not contain special characters.
After Datamart is successfully installed, and the database has been created, change the password back to the original password.
After Datamart is successfully installed, and the database has been created, change the password back to the original password.
Additional Information
The fix is planned to be included in 17.1.0.2 (rollup #2).
Feedback
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