CAS9408E in ENF JOBLOG

Products

• CIS
• COMMON SERVICES FOR Z/OS
• 90S SERVICES
• DATABASE MANAGEMENT SOLUTIONS FOR DB2 FOR Z/OS
• COMMON PRODUCT SERVICES COMPONENT
• Common Services
• Datacom/AD
• CA ECOMETER SERVER COMPONENT FOC
• Easytrieve Report Generator for Common Services
• INFOCAI MAINTENANCE
• IPC
• UNICENTER JCLCHECK COMMON COMPONENT
• Mainframe VM Product Manager
• CHORUS SOFTWARE MANAGER
• CA ON DEMAND PORTAL
• CA Service Desk Manager - Unified Self Service
• PAM CLIENT FOR LINUX ON MAINFRAME
• MAINFRAME CONNECTOR FOR LINUX ON MAINFRAME
• GRAPHICAL MANAGEMENT INTERFACE
• WEB ADMINISTRATOR FOR TOP SECRET
• Xpertware
• Compress Data Compression for MVS
• Compress Data Compression for Fujitsu

Issue/Introduction

Within the enf jolbog, the client reports 
CAS9408E - ARCHIVE encountered an error that may require attention.
 

Environment

z/OS

Cause

Additional messages appearing in the enf joblog, prior to CAS9408E.

01.00.57 STC05399  IGD306I UNEXPECTED ERROR DURING CBRXLCS PROCESSING  485
    485             RETURN CODE 12 REASON CODE 56
    485             THE MODULE THAT DETECTED THE ERROR IS IGDIDMUS
    485             SMS MODULE TRACE BACK - IDMUS IDMSU IDM00 SSIRT
    485             SYMPTOM RECORD CREATED, PROBLEM ID IS IGD00004

Resolution

The igd306i with the reason code 56 says: 
56 NO LIBRARIES ASSOCIATED WITH LIST 
OF STORAGE GROUPS OR LIBRARY IS 
UNKNOWN 
The problem is with the IBM ROBOT 
allocation.
Client confirmed  there was NO TAPE AVAILABILITY on their TEST LPAR.