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The APM 10.7 installer is not offereing the upgrade option when an existing install location is selected


Article ID: 107078


Updated On:


CA Application Performance Management Agent (APM / Wily / Introscope) INTROSCOPE


According to EM upgrade instructions that I found here: , installer should let me choose upgrade option when existing EM_HOME was specified at “Choose Install Settings” level, but I don’t see this option. Part of upgrade instruction: „When the installer prompts for an install directory, specify the directory of the Enterprise Manager to upgrade. When you specify a directory containing an existing instance of Introscope, the installer offers to upgrade it: Select Upgrade existing installation and click Next.” But I see only warning

The specified folder /opt/caapm/em-mom/ is not recommended. It
already contains an Introscope and/or Database install. If you choose to
install to this folder, a fresh install will be performed. Any pre-existing
files and settings in the folder will be overwritten.

->1- Choose Another Folder
2- Use This Folde


APM 10.3 linux


The installer validate the existing location by check the following items:

Is the key file present for upgrade? For EM that is <em_home>/product/enterprisemanager/.eclipseproduct
Presence of <em_home>/config directory and presence of in that config directory
Presence of <em_home>/UninstallerData/base/ file

If the above all appear to be valid then you should run the installer with DEBUG enabled by setting the environment variable LAX_DEBUG=true prior to running the installer then review the install log. If you still need assistance then raise a case with support.