Cannot connect to test environment

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Article ID: 107052

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Updated On:

Products

CA Service Catalog CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



Catalog cannot authenticate

Environment

Release:
Component: ETEIAM

Resolution

  • Configure the EEM to use the internal Data Store¬†
  • Removed all the Ldap Configurations in the EEM
  • Validate the EEM performance¬†
  • Reintegrate the EEM to the Active Directory¬†