Cannot connect to test environment

Products

• CA Service Catalog
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Catalog cannot authenticate

Environment

Release:
Component: ETEIAM

Resolution

• Configure the EEM to use the internal Data Store 
• Removed all the Ldap Configurations in the EEM
• Validate the EEM performance 
• Reintegrate the EEM to the Active Directory