Unable to get Spectrum Network Configuration Manager (NCM) Approval process working

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Article ID: 107048

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Updated On:

Products

CA Spectrum

Issue/Introduction

When configuring the Spectrum Network Configuration Manager, an Approval process can be implemented allowing for the Approval or Denial of Tasks submitted.

When configuring the OneClick mode of Approval if the appropriate user rights are not assigned to the Task Creator and Task Approver users the process may appear to fail.

Task Creator is able to create the Task. The Task doesn't show up for the Approver as Pending Approval and instead shows as Inactive. The Approve functions are unavailable to select.

Environment

All supported Spectrum releases

Resolution

Ensure the Task Creator has the following User Rights:
  • Ensure the user has the "Hide Configuration Changes from Approval Requests" Right enabled
  • Ensure the user does NOT have the "Task Approver" Right enabled

Ensure the Task Approver has both User Rights enabled.

Additional Information

Please reference the "Network Configuration Manager Device-Level Tasks" and "User Administration in OneClick" sections of the documentation form more information.