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Unable to get Spectrum Network Configuration Manager (NCM) Approval process working


Article ID: 107048


Updated On:


CA Spectrum


When configuring the Spectrum Network Configuration Manager, an Approval process can be implemented allowing for the Approval or Denial of Tasks submitted.

When configuring the OneClick mode of Approval if the appropriate user rights are not assigned to the Task Creator and Task Approver users the process may appear to fail.

Task Creator is able to create the Task. The Task doesn't show up for the Approver as Pending Approval and instead shows as Inactive. The Approve functions are unavailable to select.


All supported Spectrum releases


Ensure the Task Creator has the following User Rights:
  • Ensure the user has the "Hide Configuration Changes from Approval Requests" Right enabled
  • Ensure the user does NOT have the "Task Approver" Right enabled

Ensure the Task Approver has both User Rights enabled.

Additional Information

Please reference the "Network Configuration Manager Device-Level Tasks" and "User Administration in OneClick" sections of the documentation form more information.