view Classic workflow tasks assigned to groups in mobile app

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Article ID: 107042

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Customer is using the classic Workflow Tasks, but they are not visible in Mobile APP, when they are assigned to gorups

Is it possible to see the Classic Workflow Tasks assigned to Groups in Mobile APP?

Environment

CA Service Desk Manager 17.1.x

Resolution

it works as design

- For CA Service Desk Manager Classic Workflow, tasks that are assigned to the CA Service Desk Manager group are not displayed. Only tasks that are assigned to individuals are displayed

Additional Information

CA Service Management - 17.1 > CA Service Management Mobile Application > My Tasks