view Classic workflow tasks assigned to groups in mobile app

Article Id: 107042

Status: Published

Updated On: 19-07-2018 06:35

Products:

SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Customer is using the classic Workflow Tasks, but they are not visible in Mobile APP, when they are assigned to gorups

Is it possible to see the Classic Workflow Tasks assigned to Groups in Mobile APP?

Environment:

CA Service Desk Manager 17.1.x

Resolution:

it works as design

- For CA Service Desk Manager Classic Workflow, tasks that are assigned to the CA Service Desk Manager group are not displayed. Only tasks that are assigned to individuals are displayed

Additional Information:

CA Service Management - 17.1 > CA Service Management Mobile Application > My Tasks