Access Gateway Installation Hangs

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• CA Single Sign-On

Issue/Introduction

Access Gateway installer is hanging at 13% progress.  A previous installation got damaged, so a re-installation is being attempted.

Cause

Presence of zerog registry files can cause the installation program to fail.  As these are hidden files, appropriate options are needed when searching for them.

Environment

Release: MSPSSO99000-12.8-Single Sign-On-for Business Users-MSP
Component:

Resolution

Search the file system for any files or folders with the string 'zerog'.  Please note these are hidden files and may not show up depending on how you search.  Delete these files/folders before retrying the installation.