Access Gateway Installation Hangs

Article Id: 107040

Status: Published

Updated On: 18-07-2018 13:29

Products:

CA Single Sign On Secure Proxy Server (SiteMinder) , AXIOMATICS POLICY SERVER , CA Single Sign On SOA Security Manager (SiteMinder) , CA Single Sign-On , CA Single Sign-On

Issue/Introduction:

Access Gateway installer is hanging at 13% progress. A previous installation got damaged, so a re-installation is being attempted.

Cause:

Presence of zerog registry files can cause the installation program to fail. As these are hidden files, appropriate options are needed when searching for them.

Environment:

Release: MSPSSO99000-12.8-Single Sign-On-for Business Users-MSP
Component:

Resolution:

Search the file system for any files or folders with the string 'zerog'. Please note these are hidden files and may not show up depending on how you search. Delete these files/folders before retrying the installation.