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There is a project going on where the customer is building many Service Desk Manager servers. Sometimes the customer needs to manipulate different versions because of the upgrading process itself. For example, if upgrading to version 17.1 or applying roll ups, it is normal to find servers with version 17.0 or even version 14.1 at the same network. After having Service Desk Manager installed, the customer would like to have a way to double check what version is being used.
How to double check the installed version of Service Desk Manager 17.1, including rollups?
Service Desk Manager 17.1 and Roll ups
If the media is DVD500000000001054.ISO, for sure you are installing Service Desk Manager 17.1. In order to double check this information, go to the .HIS file and make sure "goa-167 (goa)" is there.