Stop the igateway service/process. Open server.xml located here : /EmbeddedEntitlementsManager/config/logger At the bottom of the file starting approximately on line 118, change <level value="info"/> to <level value="debug"/> for the following loggers eiam.server.ipoz eiam.server eiam.server.performance eiam.server.ldap --- this is for use when EEM is connected to an external directory server. If you make a copy of this file before making changes, move the copy outside of the EEM install folder structer. If you leave it in place it will cause problems. Restart the igateway service/process, and recreate the issue
Once the issue is replicated and the logs (/EmbeddedEntitlementsManager/logs) are collected, restore the debug values to info. If you made a copy of the original, just restore that original file and restart the igateway service/process again.