You are not authorized to access this search when exporting an Asset Search Result

Article Id: 107013

Status: Published

Updated On: 18-07-2018 09:09

Products:

CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

I added a field to a search in IT Asset Manager 17.1. I exported the search.
The e-mail received had a status of Failed.
The error in the e-mail said: You are not authorized to access this search.

Environment:

Release:
Component: ARGIS

Resolution:

There may be cache that does not recognize the new field.
Restart IIS. Also, restart the CA Asset Portfolio Management - Export Service.
Close and reopen the browser, re-export the search and test the e-mail.