You are not authorized to access this search when exporting an Asset Search Result

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

I added a field to a search in IT Asset Manager 17.1. I exported the search.
The e-mail received had a status of Failed.
The error in the e-mail said: You are not authorized to access this search.

Environment

Release:
Component: ARGIS

Resolution

There may be cache that does not recognize the new field.
Restart IIS. Also, restart the CA Asset Portfolio Management - Export Service.
​Close and reopen the browser, re-export the search and test the e-mail.