You are not authorized to access this search when exporting an Asset Search Result

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Article ID: 107012

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



I added a field to a search in IT Asset Manager 17.1. I exported the search.
The e-mail received had a status of Failed.
The error in the e-mail said: You are not authorized to access this search.

Environment

Release:
Component: ARGIS

Resolution

There may be cache that does not recognize the new field.
Restart IIS. Also, restart the CA Asset Portfolio Management - Export Service.
Close and reopen the browser, re-export the search and test the e-mail.