Hierarchy totals are different in Basic view and detailed view

Products

• CLARITY PPM FOR ITG
• CLARITY PPM FEDERAL
• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

When looking at the CA PPM Hierarchy tab for a project in the basic view  and then in the detailed view. There is a large discrepancy in the totals.  

Environment

Release:
Component: PPMFNM

Resolution

1. Check to see if there was ant recent change, such as a change in transaction class, for resources on the project that may be causing the discrepancy.
2. Ensure all the recommended CA PPM jobs are run (See KB000009943 - CA PPM: How should the jobs be scheduled?)