Hierarchy totals are different in Basic view and detailed view
Article ID: 106999
CLARITY PPM FOR ITG
CLARITY PPM FEDERAL
Clarity PPM SaaS
Clarity PPM On Premise
When looking at the CA PPM Hierarchy tab for a project in the basic view and then in the detailed view. There is a large discrepancy in the totals.
- Check to see if there was ant recent change, such as a change in transaction class, for resources on the project that may be causing the discrepancy.
- Ensure all the recommended CA PPM jobs are run (See KB000009943 - CA PPM: How should the jobs be scheduled?)