Hierarchy totals are different in Basic view and detailed view

Article Id: 106999
Status: Published
Updated On: 18-07-2018 07:27
Products:
CLARITY PPM FOR ITG , Clarity PPM On Premise , CLARITY PPM FEDERAL , Clarity PPM SaaS , Clarity PPM SaaS - Application , Clarity PPM SaaS - Application , Clarity PPM On Premise
Issue/Introduction:

When looking at the CA PPM Hierarchy tab for a project in the basic view  and then in the detailed view. There is a large discrepancy in the totals.  

Environment:

Release:
Component: PPMFNM

Resolution:

  1. Check to see if there was ant recent change, such as a change in transaction class, for resources on the project that may be causing the discrepancy.
  2. Ensure all the recommended CA PPM jobs are run (See KB000009943 - CA PPM: How should the jobs be scheduled?)