Hierarchy totals are different in Basic view and detailed view

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Article ID: 106999

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

When looking at the CA PPM Hierarchy tab for a project in the basic view  and then in the detailed view. There is a large discrepancy in the totals.  

Environment

Release:
Component: PPMFNM

Resolution

  1. Check to see if there was ant recent change, such as a change in transaction class, for resources on the project that may be causing the discrepancy.
  2. Ensure all the recommended CA PPM jobs are run (See KB000009943 - CA PPM: How should the jobs be scheduled?)