Alerts from some robots not coming through
Article ID: 106965
Updated On:
Products
DX Infrastructure Management
NIMSOFT PROBES
Issue/Introduction
Some robots are no longer sending alerts.
The robot is active in IM and qos is being sent fine as can be seen in DrNimbus but the alerts are missing
The robot is active in IM and qos is being sent fine as can be seen in DrNimbus but the alerts are missing
Environment
Release:
Component: UIMUPS
Component: UIMUPS
Resolution
There was a robot with the same ip address which was in maintenance mode causing the alarm to be ignored.
Nas.log was analyzed and showed
Jul 18 08:22:51:039 [4892] nas: maint: dev_id 'D2827584B12AEC13DD99A69BF22DA4F85' from 'subscriber' '**.***.150.77' IS in maintenance, alarm is ignored.
Following up on the ip address the duplicate robot was found and removed
Nas.log was analyzed and showed
Jul 18 08:22:51:039 [4892] nas: maint: dev_id 'D2827584B12AEC13DD99A69BF22DA4F85' from 'subscriber' '**.***.150.77' IS in maintenance, alarm is ignored.
Following up on the ip address the duplicate robot was found and removed
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