PAM upgrade from 3.0.2 to 3.1.1 failed with "PAM-CMN-1264: Upgrade failed. Please review the audit log and then perform a system recovery" error message
Article ID: 106957
CA Privileged Access Manager - Cloakware Password Authority (PA)PAM SAFENET LUNA HSMCA Privileged Access Manager (PAM)
We attempted to upgrade PAM 3.0.2 to 3.1.1, but it failed. After reboot the following upgrade error message was observed:
PAM-CMN-1264: Upgrade failed. Please review the audit log and then perform a system recovery.
The most likely cause is a known bug related to a failure of altering a database table during the upgrade. Whether or not a PAM instance is affected depends on the upgrade history and configuration. If logs.bin file is collected CA Technical Support can find the following error in the installation log.
-------------- ALTER TABLE `uag`.`kdc_server` DROP FOREIGN KEY `kdc_server_ibfk_1` --------------
Mysql schema update of file 3.1.0_upgrade.sql failed 1, we're going to abort
The CAPAM_18.104.22.168 hotfix resolves this issue. Please go to