We attempted to upgrade PAM 3.0.2 to 3.1.1, but it failed. After reboot the following upgrade error message was observed:
PAM-CMN-1264: Upgrade failed. Please review the audit log and then perform a system recovery.
The most likely cause is a known bug related to a failure of altering a database table during the upgrade. Whether or not a PAM instance is affected depends on the upgrade history and configuration.
If logs.bin file is collected CA Technical Support can find the following error in the installation log.
ALTER TABLE `uag`.`kdc_server`
DROP FOREIGN KEY `kdc_server_ibfk_1`
Mysql schema update of file 3.1.0_upgrade.sql failed 1, we're going to abort
The CAPAM_220.127.116.11 hotfix resolves this issue.
Please go to
and download CAPAM_18.104.22.168 hotfix. Apply this hotfix first, and then retry the upgrade to 3.1.1.
NOTE: There has been at least one case in which the upgrade to 3.1.1 still failed after applying the hotfix. If you encounter this problem, please open a support case with CA support.