PAM shows "PAM-UI-1702: No features are currently available" error for user with only Monitor role

Article Id: 106953

Status: Published

Updated On: 06-05-2020 12:11

Products:

CA Privileged Access Manager - Cloakware Password Authority (PA) PAM SAFENET LUNA HSM CA Privileged Access Manager (PAM) CA Privileged Access Manager (PAM)

Issue/Introduction:

We have configured a user within PAM and assigned only Monitor role.

When we use the user account to login to PAM, PAM shows the following error message.
PAM-UI-1702: No features are currently available

There are no tabs displayed but only the above error message.

Environment:

PAM 3.0.x, 3.1.x, 3.2.x

Resolution:

This PAM-UI-1702 error message occurred for a user with Monitor role only. Monitor role was meant to allow the user to use the monitor page to check the status of remote devices. However, device monitoring feature has been deprecated since PAM 2.5.x. Please refer to the "Note" in the following online documentation

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-privileged-access-management/privileged-access-manager/3-1-4/implementing/provision-your-server/provisioning-devices/device-setup.html#concept.dita_3c96f46eb1a28bd80945b9329176ac0e95ae130e_MonitoringSpecification

Do not use Monitor role but other role to resolve this issue.