We have recently disabled the Customer Experience Manager (CEM) transaction traces in our CA APM monitoring environment, by following the steps mentioned in this Knowledge Article.
Will this impact/disable the Customer Experience Manager (CEM) metrics as well?
CA Application Performance Management 10.x
In general, CA APM has two types of integration:
You can use both integration features, or only one, depending on what you need in your business environment.
Disabling CEM transaction traces generated through the Problem resolution triage integration, will not affect the reporting of Customer Experience Manager metrics generated through the RTTM Collection Service (a child service of the TIM Collection Service).