Would disabling CEM Transaction Traces affect the availability of CEM Metrics?

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Article ID: 106947

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Updated On:

Products

APP PERF MANAGEMENT CA Application Performance Management Agent (APM / Wily / Introscope) CUSTOMER EXPERIENCE MANAGER INTROSCOPE

Issue/Introduction

We have recently disabled the Customer Experience Manager (CEM) transaction traces in our CA APM monitoring environment, by following the steps mentioned in this Knowledge Article.

Will this impact/disable the Customer Experience Manager (CEM) metrics as well?

Environment

CA Application Performance Management 10.x

Resolution

In general, CA APM has two types of integration:

  • Problem resolution triage -- lets you analyze the root cause of problems by using correlated transaction information. If you want problem resolution triage, configure the workstations and transaction traces.
  • Customer experience metrics -- provides regular updates on volume, errors, and average response times for business transactions. If you want customer experience metrics, configure the TIM Collection Service. These settings allow you to configure the Collector and to enable metrics collection on each TIM.

You can use both integration features, or only one, depending on what you need in your business environment.

Disabling CEM transaction traces generated through the Problem resolution triage integration, will not affect the reporting of Customer Experience Manager metrics generated through the RTTM Collection Service (a child service of the TIM Collection Service).

For more information, see:
Configure Introscope to Work with CEM
Customer Experience Metrics



 

Additional Information

How to disable the CEM - Introscope integration?