Getting a nullpointer error when trying to update an existing MCS profile for a processes monitor

Article Id: 106919
Status: Published
Updated On: 24-06-2019 05:34
Products:
CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) NIMSOFT PROBES
Issue/Introduction:

In USM, when trying to configure/change an existing monitor for the processes probe in the "Monitoring" tab, I am unable to open the profile.


The following error is displayed:



Unknown Error

Cause:

This occurs for profiles where a "reference device" is chosen, but that reference device may no longer exist in the database.

Environment:

Release:
Component: CAUIM

Resolution:

This issue is resolved by applying MCS/USM patch 8.58-HF5 (or higher, if available.)

The latest available version of the hotfix will always be located at the UIM Hotfix Index