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"Integrating the Product(s)" fails when upgrading to Service Management 17.1


Article ID: 106878


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


"Integrating the Product(s)" fails when upgrading to 17.1 and Service Catalog/Service Desk Manager are installed.

The following error appears in the install.log:
Error: ERROR [DeployThread: Integrating the Product(s)] [TCP_port] Connection refused: connect Connection refused: connect at Method) at Source) at Source) at Source) at Source) at Source) at Source)


Service Desk manager 17.1
Service Catalog 17.1


Installer is trying to connect to Service Desk Manager (SDM) but this is not responding since is not running, causing this issue to occur.


1. Log into SDM Server through RDP.
2. Go to Windows Services.
3. Locate For "CA Service Desk Manager Server" and start the service.
4. Test by logging into SDM to ensure is responding'
5. Go to Wizard in the environment where is running and retry the "Integrating the Product(s)" step.