Expected behavior when user does not exist at ldap during enrollment
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Article ID: 106867
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Updated On:
Products
CA Rapid App SecurityCA Advanced AuthenticationCA API Gateway
Issue/Introduction
Expected behavior when user does not exist at ldap during enrollment
When user does enrollment to OTP, a check is done in LDAP to verify that user is authorized to this enrollment or exist in ldap store at AA. What is the expected behaviour when user does not exist in ldap store at AA?
Environment
Applicable for All env's
Resolution
AFM will be throwing below error if the user is not exist at Arcot. ArcotAFM exception notice.707061154 while determining if user requires migration: Your details are not available in our system currently. Please contact customer care for support
finally you are getting below error on the browser. "Your details are not available in our system currently. Please contact customer care for support"
2018-06-27 21:02:48,816 [http-apr-8080-exec-5] DEBUG toksvr.client.SimpleTSClientImpl(317) -> Wrote the data: {UserId=uid=user1,ou=siteminder,o=sharan,c=in, RegenerateId=true, TokenData={"TsToken":{"LogMsgFromShim":"Authentication successful","ShimPostEval":"NoPostEval","UserId":"uid=user1,ou=siteminder,o=sharan,c=in","LogMsgFromFrontEnd":"ArcotAFM exception notice.707061154 while determining if user requires migration: Your details are not available in our system currently. Please contact customer care for support.","AuthStatus":"Authenticated","LoginUserId":"user1","NextShimAction":"Failure","DateTimeLastActivity":"20180627153239.854","Issuer":"Arcot State Manager on karsh07-I3859/10.131.225.34","ArcotAuthUILandingURL":"http://xyz.ca.com:8080/arcotafm/master.jsp?profile=cassorepro","AuthReturnReason":"35","ShimReturnFCCURL":"http://abc-I2887.ca.com:80/arcotlogin/shimfinal.fcc","AuthErrMsg":"ArcotAFM exception notice.707061154 while determining if user requires migration: Your details are not available in our system currently. Please contact customer care for support.","DateTimeIssued":"20180627153239.854","AuthUserMsg":"Your details are not available in our system currently. Please contact customer care for support.","Creator":"cassorepro","BackingAuthFirstPageInput":"","TokenLoggingId":"20180627153239.854.82d2874f"}}} 2018-06-27 21:02:48,891 [http-apr-8080-exec-5] DEBUG integrations.frontend.LifeCycleStateData(696) -> State Manager updateToken successful |20180627153239.854.82d2874f