In CA PPM, the scheduled BO reports are failing

Article Id: 106846

Status: Published

Updated On: 16-07-2018 19:11

Products:

CLARITY PPM FOR ITG , Clarity PPM On Premise , CLARITY PPM FEDERAL , Clarity PPM SaaS , Clarity PPM SaaS - Application , Clarity PPM SaaS - Application , Clarity PPM On Premise

Issue/Introduction:

After a PPM outage, the scheduled BO reports from BO are not working and is throwing the below error

Report: Report Name
Run ID: 10793623
Scheduler ID: [email protected]
Failure message: NJS-0401: Execution of job failed.

Cause:

After the outage, the BG services did not get started correctly even though the status of the services was STARTED.
When a report is scheduled, it runs on the BG services but since the services were not in a healthy state, the report failed.

Environment:

Release:
Component: ODJSP

Resolution:

The immediate reports were running fine but the scheduled ones were failing. The CMC still had the scheduled ones showing successful though it was failing in PPM.
Restarting the PPM services will fix the issue.