Illegal access to the viewer please use a valid url

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

After restart the server where CABI was installed, CABI reports cannot be executed anymore. When they are selected, message displayed is:

"Illegal access to the viewer, please use a valid url"



 

Problem faced in restart Server.

Environment

CABI 4.x
 

Resolution

Review that CABI servers had started rightly. It could be done through CMC or CCM:

Via Central Management Console:
-Open CMC
-Go Servers

<Please see attached file for image>

Via Central Configuration Manager
-Open CCM
-Go Manage Servers

<Please see attached file for image>

-Review the server are running and enable


If any server is not running:

1) Review logs to search the source of the problem:
<CABI_Install_Dir>\SAP BusinessObjects Enterprise\logging

2) Clean up work tomcat space
   -Use Central configuration Manager (CCM) to stop Tomcat and SIA
   -drop directorios found under
     <CABI_Install_Dir>\CommomReporting\Tomcat\work\Catalina\localhost
   -Use Central configuration Manager (CCM) to start Tomcat and SIA