OSIM: Boot server is not updating job status

Article Id: 106829

Status: Published

Updated On: 13-11-2018 06:49

Products:

CA Automation Suite for Data Centers - Configuration Automation , CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Remote Control , CA Client Automation - Asset Intelligence , CA Client Automation - Desktop Migration Manager , CA Client Automation - Patch Manager

Issue/Introduction:

OSIM jobs are stuck in the pending/installing status, and are never being moved to "current", even after the OS image is successfully deployed, and the ITCM agent has been installed and registered with the domain manager.

Environment:

Client Automation (ITCM) -- r14 SP2, only.

Resolution:

Open a support case, requesting the following patches to be applied to the Domain Manager and remote Scalability/Boot Servers:
- T55L074 (CCNFAGENTAPI HANG)
- T55L084 (CAM RESPONDS AFTER PMUX KILLED)
- T533328 (ccsmagtd using high CPU)

After applying this series of patches, a number of scenarios where communication between Scalability Server and Domain Manager will be addressed, such that updating the OSIM job status should be resolved.