Maintenance Build Back out Instructions for CA Web Viewer 12.1

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Article ID: 106828

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Updated On:

Products

CA Output Management Web Viewer

Issue/Introduction

What is the recommended method if we need to restore from backup with Web Viewer 12.1?

Environment

Release: CA Output Management Web Viewer 12.1

Component: wbvluw

Apache Derby


Resolution

We recommend using the backup that is made during the maintenance install. You are prompted on whether to backup when installing a maintenance build.

The backup directory contains the two Web Viewer .war files. Backups are by default stored in 

....../CA_OM_Web_Viewer/backups   (.....\CA_OM_Web_Viewer\backups )

  1. Stop the Tomcat Service
  2. In your <Tomcat Path>/webapps directory
    1. – delete the /CAOMWebViewer12 and /castylesr5.1.3 folders from the /webapps directory
    2. – copy the 2 war files CAOMWebViewer12.war and castylesr5.1.3.war files from the backup folder of choice into  the /webapps directory
  3. Restart the Tomcat Service
    1. – This will deploy the war files and create the new CAOMWebViewer12 and castylesr5.1.3 directories

A more important question is what you they are using for a database. If you are using internal Derby, you need to backup: 

..../CA_OM_Web_Viewer/apache-tomcat-9.0.31/webapps/CAOMWebViewer12/database/AdminDB 

or

....\CA_OM_Web_Viewer\apache-tomcat-9.0.31\webapps\CAOMWebViewer12\database\AdminDB 

 

as well. 

If you are using an external database, you don't have to worry about the database.  If you have a custom security exit, be sure to back that up.