database deadlocks in the clarity system version 15.3

Article Id: 106822

Status: Published

Updated On: 16-07-2018 13:10

Products:

CLARITY PPM FOR ITG CA Project & Portfolio Management CLARITY PPM FEDERAL CA Project & Portfolio Management SAAS STARTER PACK-CLARITY PPM

Issue/Introduction:

Deadlocks in PPM database are not allowing users to update field within PPM.

When saving fields or uploading/downloading any documents; application buffers does not update.

Cause:

Deadlocks is due to filestore issue within the database

Environment:

On Premise
15.3

Resolution:

Worked with DBA to resolve filestore issue