database deadlocks in the clarity system version 15.3

Products

• CLARITY PPM FOR ITG
• CLARITY PPM FEDERAL
• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Deadlocks in PPM database are not allowing users to update field within PPM.

When saving fields or uploading/downloading any documents; application buffers does not update.

Cause

Deadlocks is due to filestore issue within the database

Environment

On Premise
15.3

Resolution

Worked with DBA to resolve filestore issue