Users sessions are not recorded on PAM.

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Article ID: 106803

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Updated On:

Products

CA Privileged Access Manager - Cloakware Password Authority (PA) PAM SAFENET LUNA HSM CA Privileged Access Manager (PAM)

Issue/Introduction

After connecting to target server via SSH or RDP with recording policy enabled; not able to view any session recording. As result of this issue nothing will be written on Session logs also. 

Environment

Release:
Component: CAPAMX

Resolution

Make sure that session recording options under Configuration/Logs/Session Recording are checked:
Check and update:
1. Text based recording to the syslog server
2. Text based recording to NFS/CIFS/S3 mounted directory
3. Graphical Session recording to NFS/CIFS/S3 mounted directory

Please see screenshot below:

<Please see attached file for image>

User-added image

Attachments

1558699248574000106803_sktwi1f5rjvs16jnv.png get_app