Processes are not working, and the following error is shown in the bg-ca.logs
ERROR 2018-07-07 11:30:02,101 [Process Monitor (tenant=clarity)] bpm.engine (clarity:process_adminzzzz__zzzzzzzzzzz:none) ----> Engine: bg-zzzzz heart beat is old. Heartbeat: Sat Jul 07 06:42:43 PDT 2018 Limit: Sat Jul 07 09:30:01 PDT 2018. Engine will be shutdown.. If this is not normal, please fix any problems and restart the process engine. Trying to shudown process enigne.
java.lang.Exception
at com.niku.bpm.engine.ProcessMonitor.execute(ProcessMonitor.java:188)
at com.niku.bpm.engine.ProcessMonitor.run(ProcessMonitor.java:118)
What does the error mean and how can we resolve the issue?
Release: All Supported Releases
BG is typically going to recover by completely restarting the services
If this didn't happen:
This could also be a symptom of Bad Multicast network. Implement JDBC Ping instead of Multicast as a workaround. Documentation Link