Processes are not working, and the following error is shown in the bg-ca.logs
ERROR 2018-07-07 11:30:02,101 [Process Monitor (tenant=clarity)] bpm.engine (clarity:process_adminzzzz__zzzzzzzzzzz:none) ----> Engine: bg-zzzzz heart beat is old. Heartbeat: Sat Jul 07 06:42:43 PDT 2018 Limit: Sat Jul 07 09:30:01 PDT 2018. Engine will be shutdown.. If this is not normal, please fix any problems and restart the process engine. Trying to shudown process enigne.
What does the error mean and how can we resolve the issue?
Release: All Supported Releases
BG is typically going to recover by completely restarting the services
If this didn't happen: