Process engine is not working and bg-ca log shows error 'heart beat is old':
ERROR 2018-07-07 11:30:02,101 [Process Monitor (tenant=clarity)] bpm.engine (clarity:process_adminzzzz__zzzzzzzzzzz:none) ----> Engine: bg-zzzzz heart beat is old. Heartbeat: Sat Jul 07 06:42:43 PDT 2018 Limit: Sat Jul 07 09:30:01 PDT 2018. Engine will be shutdown.. If this is not normal, please fix any problems and restart the process engine. Trying to shudown process enigne.
What does the error mean and how can we resolve the issue?
.The error means the heart beat is old
Release: All Supported Releases
Restart BG services