Process engine is not working and bg-ca log error: heart beat is old


Article ID: 106773


Updated On:


Clarity PPM On Premise


Process engine is not working and bg-ca log shows error 'heart beat is old': 

ERROR 2018-07-07 11:30:02,101 [Process Monitor (tenant=clarity)] bpm.engine (clarity:process_adminzzzz__zzzzzzzzzzz:none) ----> Engine: bg-zzzzz heart beat is old. Heartbeat: Sat Jul 07 06:42:43 PDT 2018 Limit: Sat Jul 07 09:30:01 PDT 2018. Engine will be shutdown.. If this is not normal, please fix any problems and restart the process engine. Trying to shudown process enigne. 
at com.niku.bpm.engine.ProcessMonitor.execute( 

What does the error mean and how can we resolve the issue?


.The error means the heart beat is old

  • This means that one of the process pipelines is not responding to the process monitor thread.
  • When this happens the heart beat is old error, it is sent when the thread has not responded for two hours and shuts the whole process engine down


Release: All Supported Releases
Component: ODBPM


Restart BG services 

  • SaaS customers: See KB: 193378 - How to request a App/Bg restart for Saas/On Demand for more details including impact of a BG Restart