I want to register assignee and group fields from the cr_wf object in the audit log.
I followed steps that are equivalent to the steps described in KB Article 14742
However, I received the following error:
"cr_wf::audit_fields_site Unknown message"
Is it possible to audit the assignee and group of a classic workflow task of an Incident ticket? If so, how?
CA Service Desk Manager 17.x
Although Activity Associations exist for both Assignee and Group of the Request/Incident/Problem Workflow Task (cr_wf) object as per these entries:
|Symbol||Object Type||Object Type Attribute||Activity Type|
|Assignee||Request/Incident/Problem Workflow Task||assignee||Transfer|
|Group||Request/Incident/Problem Workflow Task||group||Field Update|
the Audit Log Options in Options Manager, audit_upd and audit_ins, cannot be used to audit either of those activities.
The audit_upd and audit_ins options only apply to "the logging of activities on the data partitions, change orders/issues, and requests". That is, auditing only monitor the Service Desk objects in the following list:
Auditing does not monitor the Request/Incident/Problem Workflow object (cr_wf) or any other objects that are not in the list.
As well, the audit_upd option only applies to "Field Update".
1. The audit_ins and audit_upd Options Manager options:
2. Some entries for the "cr" object in the Audit Log List:
3. Audit Log List: https://docops.ca.com/ca-service-management/17-1/en/administering/administering-ca-service-desk-manager/audit-log-list
4. KB000054528 ( https://knowledge.broadcom.com/external/article/54528 )