Audit Log functionality table limitations

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

I want to register assignee and group fields from the cr_wf object in the audit log.

I followed steps that are equivalent to the steps described in KB Article 14742

However, I received the following error:

"cr_wf::audit_fields_site Unknown message"

Is it possible to audit the assignee and group of a classic workflow task of an Incident ticket?  If so, how?

Environment

CA Service Desk Manager 17.x

Resolution

Although Activity Associations exist for both Assignee and Group of the Request/Incident/Problem Workflow Task (cr_wf) object as per these entries: 

Symbol	Object Type	Object Type Attribute	Activity Type
Assignee	Request/Incident/Problem Workflow Task	assignee	Transfer
Group	Request/Incident/Problem Workflow Task	group	Field Update

the Audit Log Options in Options Manager, audit_upd and audit_ins, cannot be used to audit either of those activities.

The audit_upd and audit_ins options only apply to "the logging of activities on the data partitions, change orders/issues, and requests".  That is, auditing only monitor the Service Desk objects in the following list:

• Data Partitions (dmn and dcon objects) 
• Issues (iss object) 
• Change Orders (chg object) 
• Requests/Incidents/Problems (cr object) 
• Contacts and Groups (cnt object) 
• Configuration Items (nr object) 

Auditing does not monitor the Request/Incident/Problem Workflow object (cr_wf) or any other objects that are not in the list.

As well, the audit_upd option only applies to "Field Update".

Additional Information

1. The audit_ins and audit_upd Options Manager options:

2. Some entries for the "cr" object in the Audit Log List:

3. Audit Log List: https://docops.ca.com/ca-service-management/17-1/en/administering/administering-ca-service-desk-manager/audit-log-list 

4. KB000054528 ( https://knowledge.broadcom.com/external/article/54528 )