Is there a way to alter html of the IG email template HTML format?

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal

Issue/Introduction

How to change the look and feel of Identity Governance e-mail templates?

The default look and fell of e-mail templates sometimes needs be adjusted.

they are HTML based like the following example:

 

 

This example shows that default template have border.   The following example shows how this border can be removed to allow the email to display full screen instead of in the Table similar to:

 

 

 

Environment

CA Identity Governance 
14.4
14.5

Resolution

1. Go to folder 

VAPP: /opt/CA/VirtualAppliance/custom/IdentityGovernance/branding

NON-VAPP:  {Application server}\standalone\deployments\eurekify.war

2. Backup the file BusinessFlowMail.html for example to BusinessFlowMail - Copy.html. 

3. Edit the file BusinessFlowMail.htm and comment out or change the line 13 of file. 

3.1 To comment change from 

<table width="800" border="1" cellpadding="0" cellspacing="0" align="center"> 

To: 

<!--  <table width="800" border="1" cellpadding="0" cellspacing="0" align="center"> -->

 

3.2 To change you will need go from: 

<table width="800" border="1" cellpadding="0" cellspacing="0" align="center"> 

To 

<table width="800" border="0" cellpadding="0" cellspacing="0" align="center"> 

4. Restart Jboss to effective the change. 

5. Send a new campaign or mail escalation to check the results.