Bridge between ITCM 14.0SP2 and SDM 17.1

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Article ID: 106640

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

In the Compatibility Matrix (https://support.ca.com/us/product-content/status/compatibility-matrix/ca-it-client-manager-compatibility-matrix.html) the integration for Service Desk shown is only up to 14.1

Can we use bridge functionality between ITCA 14.0SP2 and SDM 17.1? Is the integration working?

Environment

SDM 17.1
ITCM 14 SP2

Resolution

Yes, we support the integration of ITCM 14.0sp2 with SDM 17.1.