Bridge between ITCM 14.0SP2 and SDM 17.1

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

In the Compatibility Matrix (https://support.ca.com/us/product-content/status/compatibility-matrix/ca-it-client-manager-compatibility-matrix.html) the integration for Service Desk shown is only up to 14.1

Can we use bridge functionality between ITCA 14.0SP2 and SDM 17.1? Is the integration working?

Environment

SDM 17.1
ITCM 14 SP2

Resolution

Yes, we support the integration of ITCM 14.0sp2 with SDM 17.1.