Error copying custom attributes from idea to project via a process

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Article ID: 106363

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Users are getting "You do not have the rights to perform this action", when running a process that converts an idea to a project.   After the customer rebuilt the process in another way they received this error:  "Error copying custom attributes from idea to project."

The administrators building the process wanted to have users with limited rights be able to launch a process that would convert an idea to a project. 
 

Cause

The user that launches the process must have full rights to do anything that is done in the process or the process will error out.
 

Environment

Any PPM environment using processes

Resolution

There are 3 ways to do this:
  1. Give the users launching the process sufficient rights to create the projects.
  2. Have their process call a subprocess via a gel script that is launched by another user that has sufficient privileges to convert the idea to a project (See https://communities.ca.com/thread/241728370) and create the resulting project. Then go back to the original process when that can now complete.
  3. Use a gel script with xog to create the new project using a username that has sufficient priveleges.