Installation stuck on Components at 93 percent

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Article ID: 106352

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Updated On:

Products

CA Service Catalog CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



The installer gets to the stage of "Configuring CA Service Catalog - Components" at 93% completed and stops. 
Error in the Install.log 

2018/07/13 13.06.43.631 INFO  [DeployThread: Integrating the Product(s)] [DatabasePersister] al_cdb_componentinstallstate count 1
2018/07/13 13.06.43.633 DEBUG [DeployThread: Integrating the Product(s)] [DatabasePersister]  Update to al_cdb_componentinstallstate successful
2018/07/13 13.06.43.634 INFO  [DeployThread: Integrating the Product(s)] [DeployThread] Task 'task.auto_integration' status saved to DB ....
2018/07/13 13.06.43.634 DEBUG [DeployThread: Integrating the Product(s)] [ProgressPage] ProgressPage - Task Error.
2018/07/13 13.06.43.634 DEBUG [DeployThread: Integrating the Product(s)] [ProgressPage] Task Error. TaskID: task.auto_integration,Integrating the Product(s)

Environment

Release:
Component: USVCT

Resolution

MDB was shared with CA ServiceDesk Manager and the services were not started for servicedesk so the autointegration failed.
After Starting the services and running the installer again the integration was successfull and so is the install