Installation stuck on Components at 93 percent

Article Id: 106352

Status: Published

Updated On: 13-07-2018 13:55

Products:

CA Service Catalog CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction:

The installer gets to the stage of "Configuring CA Service Catalog - Components" at 93% completed and stops.
Error in the Install.log

2018/07/13 13.06.43.631 INFO [DeployThread: Integrating the Product(s)] [DatabasePersister] al_cdb_componentinstallstate count 1
2018/07/13 13.06.43.633 DEBUG [DeployThread: Integrating the Product(s)] [DatabasePersister] Update to al_cdb_componentinstallstate successful
2018/07/13 13.06.43.634 INFO [DeployThread: Integrating the Product(s)] [DeployThread] Task 'task.auto_integration' status saved to DB ....
2018/07/13 13.06.43.634 DEBUG [DeployThread: Integrating the Product(s)] [ProgressPage] ProgressPage - Task Error.
2018/07/13 13.06.43.634 DEBUG [DeployThread: Integrating the Product(s)] [ProgressPage] Task Error. TaskID: task.auto_integration,Integrating the Product(s)

Environment:

Release:
Component: USVCT

Resolution:

MDB was shared with CA ServiceDesk Manager and the services were not started for servicedesk so the autointegration failed.
After Starting the services and running the installer again the integration was successfull and so is the install