14.1 install error: Invalid Process Automation Details

Article Id: 106343
Status: Published
Updated On: 13-07-2018 12:50
Products:
CA Service Catalog , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

Error "Invalid Process Automation Details" while installing Service catalog 14.1

Cause:

The problem is that the installer is trying to connect to a HTTPS link for Process Automation and does not have the certificate available.

Environment:

Release:
Component: USVCT

Resolution:

We saw the error in the log:
C:\Users\Administrator\AppData\Local\Temp\2\casm\install.log
"unable to find valid certification path to requested target"
It was solved by:

a) As in your screenshot navigate to PAM via the browser and select 'Certificate' next to the URL 
b) Select 'View certificates' 
c) From the 'General' tab select 'Install Certificate...' 
d) Select 'Next' through the wizard 
2) Export the certificate: 
a) As in your screenshot navigate to PAM via the browser and select 'Certificate' next to the URL 
b) Select 'View certificates' 
c) From the 'Details' tab select 'Copy to File...' 
d) Select 'Base-64 encoded X.509 (.CER)' for the format 
e) Specify a file name (i.e. c:\pamcert) 
3) Import the certificate into the Catalog 14.1 install media (copied local to the server, not just mounted) JVMs trusted certificate store: 
a) Copy the certificate exported in step 2 to the Catalog server (i.e. c:\pamcert.cer) 
b) Open a command prompt (right-click and 'Run as Administrator') 
c) Change directory into <Catalog 14.1 install media>\java\jre 
d) Run the following: 
keytool.exe -import -noprompt -trustcacerts -alias pamcert -file c:\itpam.cer -keystore ..\lib\security\cacerts -storepass changeit 

The expected output of this command is as follows: 

Certificate was added to keystore