NFA is redirecting to the wrong server when drilling up to NetOps Portal

Products

• CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

When clicking some Administrative pages in NFA such as User or Groups, it is redirecting to an IP address or hostname that is not either the current NFA or NetOps Portal IP address or hostname.

Environment

NFA with NetOps Portal or NPC

Cause

This could be due to an IP address change or hostname change of the NetOps Portal server, or because the NetOps Portal server has a secondary NIC and that IP address is being 

Resolution

Correct the IP address or hostname for NetOps Portal by following the steps below:

1. Double click the \CA\NFA\Portal\SSO\bin\SsoConfig.exe file

2. When it launches click #2 for CA Network Flow Analysis.

3. Then #3 for Performance Center.

4. Then #2 for Local Override.

5. Then #7 for "Web Site Host".

6. Then hit "u" for update, then enter the hostname or ip address of the NetOps Portal server.

7. Then hit #2 for "Web Service Host"

8. Then hit "u" again, and enter the hostname or ip address of NetOps Portal.

9. If necessary, repeat the same procedure to set the "Web Site Port".

10. You can then hit q to exit.

11. Then refresh the page and try clicking on those links again.