Is there a way to edit fields after submitting a request in Service Catalog?

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Depending the way forms, fields and Java Scripts are build in Service Catalog, it can be necessary to edit fields even when a request is already submitted. From a real use case, the customer had a field where end users were able to evaluate a request in order to let the analyst knows if the request was properly addressed.

Is it possible to edit a field even when a request is already submitted?

Environment

Service Catalog 17.1
Service Catalog 17.0
Service Catalog 14.1

Resolution

In order to make editting fields possible, see the steps below:

1. Catalog tab -> Configuration -> Request Management Configuration
2. Go to Access Control: Edit Request
3. Change permissions according to your need.

See below:

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