Rally Sync error: Skipping project due to incorrect integration settings - invalid workspace id

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Article ID: 106316

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

  • Clarity Bidirectional integration with Rally Agile Central is not working
  • When testing the bidirectional integration between Clarity and Rally Agile Central, we are getting an error message:
    Error Message = Skipping project due to incorrect integration settings :5742256::Testing-AC-Bidirectional  invalid workspace id :12345678910
     

Cause

This can be related to an incorrect API Key or another incorrect Rally Integration setting in Clarity.

Environment

Component: ODRLY

All Supported Releases

Resolution

Check integration settings in Clarity to make sure they are correct including:

  1. Verify the Agile Central API Key value in the Clarity Bi-Directional integration entry is correct.
  2. Check the password to make sure it's still valid
  3. Check the Integration URL and ensure that is correctly.
    • Remove anything after ".com" in the Integration and Referrer URL.

Additional Information

KB 142533 - Troubleshooting Agile Central/Rally and Clarity Sync Issues

KB 141061 - tips on how to optimize use of Self Service for Clarity PPM