Rally Sync error: Skipping project due to incorrect integration settings - invalid workspace id

Products

• Clarity PPM On Premise

Issue/Introduction

• Clarity Bidirectional integration with Rally Agile Central is not working
• When testing the bidirectional integration between Clarity and Rally Agile Central, we are getting an error message:
  Error Message = Skipping project due to incorrect integration settings :5742256::Testing-AC-Bidirectional  invalid workspace id :12345678910
   

Environment

Component: ODRLY

All Supported Releases

Cause

This can be related to an incorrect API Key or another incorrect Rally Integration setting in Clarity.

Resolution

Check integration settings in Clarity to make sure they are correct including:

1. Verify the Agile Central API Key value in the Clarity Bi-Directional integration entry is correct.
2. Check the password to make sure it's still valid
3. Check the Integration URL and ensure that is correctly.
   • Remove anything after ".com" in the Integration and Referrer URL.

Additional Information

KB 142533 - Troubleshooting Agile Central/Rally and Clarity Sync Issues

KB 141061 - tips on how to optimize use of Self Service for Clarity PPM