Rally Sync error: Skipping project due to incorrect integration settings - invalid workspace id
Article ID: 106316
Clarity PPM On Premise
Clarity Bidirectional integration with Rally Agile Central is not working
When testing the bidirectional integration between Clarity and Rally Agile Central, we are getting an error message: Error Message = Skipping project due to incorrect integration settings :5742256::Testing-AC-Bidirectional invalid workspace id :12345678910
All Supported Releases
This can be related to an incorrect API Key or another incorrect Rally Integration setting in Clarity.
Check integration settings in Clarity to make sure they are correct including:
Verify the Agile Central API Key value in the Clarity Bi-Directional integration entry is correct.
Check the password to make sure it's still valid
Check the Integration URL and ensure that is correctly.
Remove anything after ".com" in the Integration and Referrer URL.
KB 142533 - Troubleshooting Agile Central/Rally and Clarity Sync Issues
KB 141061 - tips on how to optimize use of Self Service for Clarity PPM